Instant messaging (IM) is a communication technology that allows users to privately and quickly chat with each other. It is a great tool for business communication, as it helps to establish connections between known users. However, IM’s security is still a concern, and it is not recommended for sensitive communications. Some IM vendors admit this and advise users not to share sensitive information. Despite this, many business users do discuss sensitive information over IM.

IM allows users to chat with each other quickly and privately

IM services, or instant messaging software, allow users to chat with each other privately and quickly. Most of these services provide their own client software to help users communicate. Unlike peer-to-peer protocols, modern IM services work only within the same network. However, if you want to chat with someone outside the same network, you can use a third-party IM client software application.

IM is often used in the workplace, but its use is not always appropriate. Employees may use IMs to chat with their friends, and could introduce a virus to the workplace. Additionally, IM poses security issues because the content of messages can be intercepted and disclosed. Also, users may accidentally send the wrong message, exposing sensitive data online.

IM also has a number of other benefits. Companies that employ it have reported that it boosts business performance. Compared to emails and phone calls, IM makes business processes faster and more efficient.

It facilitates connections between specified known users

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